A resturant group in Canada closed down many of their locations on a Friday due to a cyber attack. Their head office got hit by Malware, the exact details of the attack are not known. Locations that remained opened had reduced and slow service.
Due to this
- No credit / debit card transactions
- The POS (till) system was down
- Ordering food online was impossible.
The incident continued over the weekend as well.
Recipe Unlimited — formerly Cara Operations — said certain restaurants under the brands Swiss Chalet, Harvey's, Milestones, Kelseys, Montana's, Bier Markt, East Side Mario's, The Landing Group of Restaurants and Prime Pubs brands have been affected.
Based on the number of locations they own and finance estimates available. The group would have lost at least 1 million USD in a single day.
Despite the scary stories in the media, it has never been easier or faster to recover from a cyber-attack. It is also cost effective to put in prevention rather then deal with the loss of business sales. Plus imagine the damage to the resturant brands, their loyal customer base were not happy.
At the time of wrting this post, this is from the Twitter feed of just one of the brands in this group:
Which implies that 5 days after a cyber-attack, this resturant group is still affected. Imagine how large the bill must be to recover from this? Plus the PR disaster their teams have to recover from.
No matter what industry you are in, it is easy to have a competent response to cyber attacks. Yes you have to spend some money but depending on your needs, it is not that much.